How We Serve

Effective E-services

IMACS offices are independently operated and strategically located in 3 different continents, to provide seamless services to globally mobile members. We offer claim consultation and facilitation services all across the globe. Our team is accessible 24/7, our email responses are guaranteed within 4 hours 95% of the time, our user-friendly web-portals, live-chats and mobile APPS are all designed to enhance our service excellence.

Privileged Partnerships

IMACS believes in continuous engagement with our strategic partners- the Insurance Companies. We interact and understand the needs of the insured members through our partners. We interact with the healthcare service providers to obtain the best, competitive price for our members all across the world. We are able to provide direct billing and reimbursement services which means an insured member has the option to select a provider from within our network for direct billing and/or outside the network for reimbursement of expenses.

Progressive Innovations

IMACS also believes in making our partners aware of the growing, changing healthcare needs and innovations. We facilitate and coordinate Health Awareness Sessions, promote and incentivize Health Screenings and encourage Wellness Activities. We also conduct regular Claims Utilization Reviews for insurance companies to help analyze and reverse any unfavourable claims trends.

Capacious Network

IMACS also believes in making our partners aware of the growing, changing healthcare needs and innovations. We facilitate and co-ordinate Health Awareness Camps for insured members along with Meet N Greet sessions with healthcare providers. We also conduct regular Claims Utilization Reviews for insurance companies to help analyze and reverse any unfavourable claims trends.